Privacy Policy

1. Introduction

VisiAI Toolkit, Inc. ("VisiAI," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and otherwise process personal information in connection with our websites, applications, products, and services (collectively, the "Services").

By accessing or using VisiAI Toolkit, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please do not use our Services.

2. Information We Collect

We collect personal information in various ways, including information you provide directly, information collected automatically, and information from third parties.

2.1 Information You Provide

This includes:

Account Information: Name, email address, company name, phone number, and billing address when you create an account or subscribe to our Services.
Profile Data: Additional information you choose to include in your profile, such as job title, department, and preferences.
Communication Data: Messages, inquiries, and correspondence you send to our support team or communications channels.
Uploaded Data: Any datasets, dashboards, or files you upload to VisiAI Toolkit are considered your data and are treated according to this policy.
Payment Information: Credit card, bank account, or other payment details (processed securely through third-party payment processors; we do not store full card numbers).

2.2 Information Collected Automatically

When you access our Services, we automatically collect:

Usage Data: Pages visited, features used, duration of sessions, dashboards created, and queries performed.
Device Information: Device type, operating system, browser type, IP address, and unique device identifiers.
Location Data: Approximate location based on IP address (not precise GPS).
Cookies & Tracking: Through cookies, pixel tags, and similar technologies (see Section 6).

2.3 Information from Third Parties

We may receive personal information from:

Business partners who refer you to us
Third-party data sources used to verify or enhance your account information
Analytics and advertising partners who provide insights on how you interact with our Services

3. How We Use Your Information

We use collected information for the following purposes:

3.1 Service Delivery

Creating and maintaining your account
Providing, optimizing, and personalizing our Services
Processing transactions and sending related confirmations
Generating dashboards and insights based on your data
Providing customer support and troubleshooting

3.2 Communications

Responding to your inquiries and requests
Sending service-related announcements and updates
Marketing communications (where permitted; you can opt out anytime)

3.3 Analytics & Improvements

Understanding how users interact with our Services
Identifying usage trends and popular features
Improving product performance and user experience
Conducting research and analytics

3.4 Security & Compliance

Detecting and preventing fraud, abuse, and security incidents
Enforcing our Terms of Service and other agreements
Complying with legal obligations and law enforcement requests
Maintaining audit logs for compliance purposes

3.5 Legitimate Business Interests

Personalizing your experience and recommending features
Aggregating data for business analysis (without identifying you)

4. Data Sharing & Disclosure

We do not sell, rent, or trade your personal information. However, we may share information in limited circumstances:

4.1 Service Providers

We share information with vendors and service providers who assist us, including cloud hosting providers, payment processors, analytics platforms, and customer support tools. These providers are contractually obligated to use your information only as necessary to provide services to us.

4.2 Business Partners

We may share aggregated or de-identified information with partners for co-marketing, research, or business development purposes.

4.3 Legal Requirements

We may disclose your information if required by law, court order, or government request, or if we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.

4.4 Business Transfers

If VisiAI is involved in a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will provide notice if such an event occurs.

4.5 With Your Consent

We may share your information with third parties if you explicitly consent to such sharing.

5. Data Retention

We retain your personal information for as long as necessary to provide our Services and fulfill the purposes outlined in this Privacy Policy. Retention periods vary depending on the type of information:

Account Information: Retained during the term of your subscription and for a reasonable period afterward (typically 12 months) to fulfill legal and contractual obligations.
Usage Data: Typically retained for 12-24 months for analytics and optimization purposes.
Uploaded Data: Retained as long as your account is active. Upon deletion or account termination, your data will be securely deleted within 30 days.
Backup Data: May be retained for up to 90 days for disaster recovery purposes.
Legal Holds: If required by law or litigation, we may retain information longer.

6. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience and collect usage analytics.

6.1 Types of Cookies

Essential Cookies: Required for login, session management, and security.
Performance Cookies: Help us understand how users interact with our Services.
Marketing Cookies: Track your interactions across websites for personalized advertising (optional).

6.2 Your Choices

You can control cookies through your browser settings or opt out of tracking via our cookie preferences. Note that disabling essential cookies may impair your ability to use certain features.

7. Your Rights & Choices

Depending on your location, you may have the following rights:

7.1 GDPR Rights (EU/EEA Residents)

Right to access your personal information
Right to correct or update inaccurate information
Right to delete your information (right to be forgotten)
Right to restrict processing
Right to data portability (receive your data in a portable format)
Right to object to processing
Right to withdraw consent at any time

7.2 CCPA Rights (California Residents)

Right to know what personal information is collected
Right to delete personal information (with exceptions)
Right to opt-out of the "sale" or "sharing" of personal information
Right to non-discrimination for exercising CCPA rights

7.3 Marketing Communications

You can opt out of marketing emails by clicking the "unsubscribe" link in our emails or updating your preferences in your account settings.

7.4 Exercising Your Rights

To exercise any of these rights, contact us at privacy@visiaitoolkit.com or through your account settings. We will respond to requests within 30 days (as required by applicable law).

8. Data Security

We implement industry-standard security measures to protect your information:

Encryption: AES-256 encryption for data in transit (TLS/SSL) and at rest
Access Controls: Role-based access control (RBAC) and authentication mechanisms
Firewalls & Monitoring: Continuous network monitoring and intrusion detection
Regular Audits: SOC 2 Type II certification and annual security assessments
Incident Response: Documented procedures for responding to security incidents

While we employ robust safeguards, no security system is impenetrable. We cannot guarantee absolute security, and you use our Services at your own risk.

9. International Data Transfers

VisiAI operates globally, and your information may be transferred to, processed, and stored in countries other than your country of residence. These countries may have data protection laws that differ from your home country.

When we transfer information internationally, we implement appropriate safeguards, including Standard Contractual Clauses (SCCs) and Binding Corporate Rules (BCRs), to ensure your information is protected.

10. Children's Privacy

Our Services are not directed to individuals under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

11. Third-Party Links

Our Services may contain links to third-party websites and applications. This Privacy Policy applies only to VisiAI Toolkit. We are not responsible for the privacy practices of third-party sites. Please review their privacy policies before providing any personal information.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact:

VisiAI Toolkit Privacy Team
Email: privacy@visiaitoolkit.com
Phone: +1-415-555-0198
Address: 600 California St, San Francisco, CA 94108, USA

For GDPR-related inquiries, you may also contact our Data Protection Officer at dpo@visiaitoolkit.com.

13. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of material changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of our Services after such notification constitutes your acceptance of the updated policy.